User Guide

In this page, you will find frequently asked questions for purchase.

WHAT ARE THE POSSIBLBE PAYMENT METHODS?
  • BANK WIRE TRANSFER (you will reecive a 2€ discount on your order total)
  • PAYPAL
  • CREDIT CARD
DO YOU SHIP WORLDWIDE?

Yes, we ship to any country in the world: Europe, America, Canada, Asia, Japan, Australia, Africa or any other country starting at 4,90€ for dellivery.

On each product page you can find a SHIPPING CALCULATOR to see exactly how much it would cost to ship to your home country.

HOW CAN I SEE PRICES WITHOUT VAT?

If you live outside of EUROPE, log in to your account on the top right corner of our shop and insert your desired shipping address.

If you live in a TAX-FREE AREA the price will be automatically updated by our system, showing you a total without 22% VAT.

Even if you are not logged in, simply put your desired shipping address into the fields within your shopping cart and, if it's an adress from a TAX-FREE AREA, prices should be automatically updated during checkout.

HOW LONG DOES SHIPPING TAKE TO MY HOME COUNTRY?

We ship worldwide and depending on your local area, shipping can take between 2 and 7 working days.

On each product page you will find the SHIPPING CALCULATOR to estimate more precise your shhipping duration to your home country.

AFTER ORDERING, HOW MUCH TIME DO YOU TAKE UNTIL SHIPPING?

We do our best to be the extremely fast.

If you order on a Monday, we ship the order on Tuesday.

If you order on a Friday, we ship it out on Monday.

You are going to receive an automatic email notification with the courier tracking number of your shipment, as soon as it is on its way.

DO YOU SHIP HEAVIER PARCEL THAN 50KG?

Sure. Send us an email with your address and we will calculate a special shipping freight cost to your desired destination.

DO I HAVE TO EXPECT ANY ADDITIONAL COST TO MY ORDER?

No. The website prices and the total order amount in your shopping cart is the total due, no hidden cost. If your country has special regulations for import, you should ask at your national custom bureau for more details.

DO YOU HAVE ANY OTHER QUESTION ON WORLDWIDE SHIPMENT?

Just drop us a message at info@slack-inov.com and we will try to get back at you as soon as possible!

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